A MESSAGE TO YOU
We know you are excited to get your Pain Relief Therapy Products, we are too! That is why we do our best to ensure the delivery is done as fast as possible to ensure you get your items fast.
AUS POST NOTICE
We ship with Australia Post and they are currently experiencing delays in their delivery times as COVID-19 has made a large impact in their systems and ability to ship products effectively.
Due to social distancing measures, signature is no longer required when receiving your order.
WHERE IS YOUR HQ AND WAREHOUSE BASED?
Our warehouses are located in Sydney, NSW and our office is located in Queensland, Australia.
IS DELIVERY FREE?
Delivery is free Australia Wide.
If you order more than one product, each product will be packaged in individual boxes and will be posted separately with individual tracking numbers. If you receive one of you items, and are still waiting on another one, don't panic, it will still be on the way. Continue to track your parcel with the tracking numbers provided. Even though we dispatch these parcels at the same time, it does not mean they will be delivered at the same time, unfortunately this is in the hands of Australia Post.
HOW LONG UNTIL I GET MY PRODUCT?
We ship all products within 1-3 business days of purchase, ensuring you get your product/s as soon as possible.
You will receive your product/s usually within 5-15 business days of placing your order, it is largely dependant on how fast Aus Post are, since their enterprise is experiencing large volumes of package delivery.
Please check your junk/spam mail for emails from us, regarding tracking numbers/shipping confirmation. Please check before emailing us requesting a tracking number. Tracking numbers are issued 1-4 days after an order is placed, please be patient and wait until this time has passed before emailing us regarding this.
If you track your order, and there is no movement, then this is a very common occurrence at the moment due to Covid Lockdowns and staffing issues at Australia Post. They simply do not have enough staff to scan the items at the time. This does not mean your order has not been dispatched, and it does not mean that the order has not progressed with Australia Post. If you have an enquiry regarding tracking of your order, please lodge an online enquiry using your tracking number provided. This will be the quickest, most effective way of ensuring your parcel is delivered accordingly.
A Message From Australia Post
COVID-19 is having a higher than usual impact
Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries.
We’ve been affected by temporary facility closures and on any given day have around 500 of our people in precautionary self-isolation in accordance with state regulations.
Fewer passenger flights means we have less air freight capacity. Many domestic and international routes are currently suspended, and remaining routes have much lower frequencies.
Post Offices remain open and we’re still delivering
Deliveries are continuing as usual (including on weekends in some areas) and our Post Offices remain open.
Delays may be experienced
Some parcel deliveries are being delayed due to major COVID-19 disruptions.
Wine deliveries are particularly affected as they need to be processed manually.
For a complete list of issues affecting our domestic services, please see our domestic updates.
What to do if your parcel is late
Instead of calling us for an update, we recommend our mobile app and tracking tool. They provide the most accurate and up to date info we have.
If your parcel is more than 15 business days late, please lodge a late item enquiry.